Matilda Cake

Vine and Ember Hospitality Powered by UrbanPiper

VINE AND EMBER HOSPITALITY – POLICIES, TERMS &amp; CONDITIONS Last Updated: 29 October 2025 Vine and Ember Hospitality (“we”, “us”, “our”) is committed to protecting your privacy and ensuring a transparent experience across all services.─────────────────────────────── 🔹 1. PRIVACY POLICYPersonal Information: We collect your name, email, phone, address &amp; payment details for orders and support.Usage Data: Device type, browser, IP, pages visited &amp; site interactions.Cookies &amp; Tracking: Used to enhance experience and analyze website use.How We Use Info: • Process &amp; deliver orders • Improve user experience • Send updates &amp; offers • Comply with legal requirementsSharing: Service partners, legal authorities &amp; analytics tools only. 🚫 We never sell your data.Security: Strong measures in place, but no system is 100% secure.Your Choices: Access/update/delete data or unsubscribe any time.Children: Not intended for users under 18 without consent.───────────────────────────────🔹 2. ORDER CANCELLATION POLICYBefore Preparation: Cancel within 5 minutes or before cooking starts.📧 <a href="https://mailto:talktous@vehospitality.in" rel="noopener noreferrer" target="_blank">talktous@vehospitality.in</a> 📞 +91 8050714923 (share order number)After Preparation/Dispatch: Cannot cancel once food is prepared or dispatched.───────────────────────────────🔹 3. REFUND POLICYApplicable Cases: • Cancelled in time → Full refund • Incorrect/Missing/Damaged items → Report within 2 hrs with photos • Failed transaction → Auto refundRefund Timelines:<ul><li>Initiated in 1–3 business days</li><li>Reflects in 5–7 days (bank dependent)</li><li>⚠️ COD orders not eligible for online refunds.</li></ul>───────────────────────────────🔹 4. DELIVERY POLICYOrders accepted during operating hours (as on Swiggy/Zomato). Usual delivery time: 30 mins – 1 hour (subject to traffic &amp; partner availability). You’ll get SMS or app updates once order is picked up.Delays: In rare cases (weather/traffic), contact us for resolution.───────────────────────────────🔹 5. RETURNS &amp; REPLACEMENTSNo returns due to FSSAI food-safety rules. Replacements/partial refunds offered only for: • Wrong item • Missing item • Spoiled foodReport within 2 hours: 📧 <a href="https://mailto:talktous@vehospitality.in" rel="noopener noreferrer" target="_blank">talktous@vehospitality.in</a> 📞 +91 8050714923 Include order number + photos. Requests may be denied if food is consumed or altered.─────────────────────────────── 🔹 6. TERMS AND CONDITIONS Last Updated: 29 October 20251️⃣ Acceptance of Terms By ordering, reserving, or using our services, you agree to these Terms.2️⃣ Services Offered Dine-in | Takeaway | Delivery | Online Ordering | Catering (where available)3️⃣ Account Registration Accurate details required; users must be 18 +. Keep credentials secure.4️⃣ Orders &amp; Reservations • Orders subject to availability &amp; hours • We may refuse/cancel at our discretion • Reserved tables held 15 mins post time5️⃣ Pricing &amp; Payment Prices in INR (inclusive of taxes); may change without notice. Payment due at order placement; multiple modes accepted.6️⃣ Delivery Terms Service areas within Bangalore; times may vary; charges apply. We use trusted partners but aren’t liable for their actions.7️⃣ Cancellation &amp; Refunds Follow our policy above; refunds within 5–7 days when eligible.8️⃣ Food Safety &amp; Quality We follow strict hygiene standards. Inform us of allergies before ordering.9️⃣ Loyalty &amp; Promotions Subject to program rules; cannot combine offers unless stated.🔟 Intellectual Property All logos, content, and materials belong to Vine and Ember Hospitality.1️⃣1️⃣ Customer Conduct No abusive language, disruptive behavior, or false reviews.1️⃣2️⃣ Limitation of Liability Limited to order value; no liability for indirect or force majeure events.1️⃣3️⃣ Privacy &amp; Data Handled as per our Privacy Policy. You may opt out of promotions any time.1️⃣4️⃣ Modifications We may update Terms at any time with immediate effect.1️⃣5️⃣ Governing Law Indian law applies; disputes under Bangalore jurisdiction.1️⃣6️⃣ Contact Us 📧 <a href="https://mailto:talktous@vehospitality.in" rel="noopener noreferrer" target="_blank">talktous@vehospitality.in</a> 📞 +91 8050714923 🕓 Mon–Sun | 10 AM – 10 PM IST─────────────────────────────── © 2025 Vine and Ember Hospitality All rights reserved.